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Recent complaints - Although not recharged, money has been deducted from the account

Vikas shitole on 02 Aug 21

Hello sir, I have recharged sun dth from your deal me good website.
But it has failed.
Money has been deducted from my account.
You should return my money immediately. Recharge ID 75524193663, Gmail ID Transaction ID 473515092 Under what circumstances should I transfer the money today. - Recharge failed

Simi on 30 Jun 21

I HAVE done recharge idea prepaid phone Rs .149.But recharge was failed amount has been debited from my account Rs.145. Kindly refund the same.
Mobile No 9562125017